Last updated on April 14, 2025
These Terms and Conditions ("Terms") govern your use of Trevolution Travels LLC (the "Travel Service Provider") website, and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services. Travel Service Provider is a travel agency organized and existing under the laws of the UAE with license No 1103808, engaged in the business of formation, promotion, and sale of travel-related products and services including airline tickets and associated travel services.
IMPORTANT NOTE: THESE TERMS ARE ONLY APPLICABLE TO BUSINESS CLIENTS WHO ARE LEGAL ENTITIES. BY USING OUR SERVICES, YOU REPRESENT AND WARRANT THAT YOU ARE A DULY AUTHORIZED REPRESENTATIVE OF A LEGAL ENTITY WITH THE CAPACITY TO ENTER INTO LEGALLY BINDING AGREEMENTS ON BEHALF OF SUCH ENTITY.
In these Terms, the following terms shall have the following respective meanings:
2.1. "Agreement" shall mean these Terms, any Client Registration Form completed by the Client, and any written amendments to such documents.
2.2. “Applicable Laws and Regulations” shall mean all applicable laws, enactments (as amended or extended from time to time), decrees, rulings, decisions, regulations, regulatory policies, guidelines, industry codes, regulatory permits and licenses which are in force from time to time during the Term, including but not limited to applicable UAE laws and regulations.
2.3. "Booking" shall mean a Reservation request confirmed and accepted by Travel Service Provider.
2.4. "Client" shall mean the legal entity (company, corporation, partnership, association, or other organization) that uses the services of the Travel Service Provider. For clarity, individuals acting in their personal capacity are not permitted to contract with Travel Service Provider under these terms or to use the Services.
2.5. "Client Account" shall mean the online account created for Client representatives to access and manage bookings and communicate with Travel Service Provider.
2.6. "Commercial Card / Corporate Card" shall mean any payment card issued for the Client that is limited in use for business expenses where the payments made with such card are charged directly to the account of the Client.
2.7. "Platform" shall mean the Travel Service Provider's website, web applications, and any related digital interfaces, systems, and tools made available to the Client for the purpose of accessing the Services, managing bookings, and communicating with Travel Service Provider. This includes but is not limited to the online booking engine, Client Accounts, management dashboards, reporting tools, and communication features provided by Travel Service Provider.
2.8. "Reservation Request" shall mean a request submitted by the Client to book certain Travel Arrangements.
2.9. "Supplier" shall mean any third-party which provides Travel Arrangements.
2.10. "Travel Arrangements" shall mean transport (e.g., flights), accommodation (e.g., hotel), and any other travel or related services as available for booking.
2.11. "Travel Cost" shall mean all sums due to the Suppliers in respect of the Booking which shall include the applicable fees payable to the Travel Service Provider by Client.
2.12. "Traveller" shall mean any person travelling on any Booking and/or any person included in a Reservation request.
Travel Service Provider shall provide the Client with the following services ("Services") according to these Terms:
3.1. Planning complex business trips, consecutive flights, and any ancillary services, including but not limited to:
- Booking and delivery of all travel tickets and itineraries on a timely basis
- Providing comprehensive outlines of all airlines, hotel and car rental reservations and relevant information
- Booking, cancelling, changing, and rescheduling reservations
3.2. Other ad hoc services or ancillary services subject to applicable terms and conditions and service fees.
By using our services, the Client appoints Travel Service Provider to act as its agent for the purposes of sourcing, booking, arranging, or otherwise facilitating the provision of business Travel Arrangements from the Suppliers.
4.1. Access and Management
The Client's authorized representatives may create a Client Account on our website. To access the Client Account, representatives must use their corporate email address and telephone number for authentication purposes.
Within the Client Account, representatives can:
- View all bookings associated with the Client
- Manage existing bookings
- Make amendments or cancellations to bookings
- Communicate with Travel Service Provider representatives
- Access billing information and payment history
- Download travel documentation
4.2. Account Security
The Client and its representatives are responsible for maintaining the confidentiality of account credentials and for restricting access to their Client Accounts. The Client agrees to accept responsibility for all activities that occur under its representatives' Client Accounts.
Travel Service Provider implements reasonable security measures but cannot guarantee unauthorized third parties will never be able to defeat those measures. The Client is responsible for implementing its own security measures with respect to account access.
4.3. Responsibility for Account Activity
The Client is solely responsible for all activities that occur under its representatives' Client Accounts. Travel Service Provider is not responsible for any unauthorized access to Client Accounts or any amendments/cancellations made by any person using the Client's representative's Client Account, regardless of whether such access was authorized or unauthorized.
The Client acknowledges that any action taken through its representatives' Client Accounts will be deemed to have been authorized by the Client and legally binding on the Client. Travel Service Provider shall have no liability for any damages or losses arising from such activity.
4.4. Changes to Authorized Representatives
To change the responsible person, corporate email, or other Client details, the Client must notify Travel Service Provider in writing within 2 business days after such changes occur. Failure to do so may result in unauthorized access to the Client's information and bookings and may compromise account security. The Client shall be solely responsible for any consequences resulting from failure to provide timely notification of such changes.
Notification of changes must be sent via email from an authorized sender at the Client company to the designated Travel Service Provider account manager or to the email address specified for this purpose.
4.5. Communication Through Chat
Client Accounts include a chat function where Client representatives can send text messages or voice messages to Travel Service Provider representatives. By using this chat function, the Client and its representatives expressly agree that:
- All voice/text messages may be analyzed by Travel Service Provider using automated and/or manual systems to provide necessary information and support
- Message content may be stored and processed to improve service quality, train staff, and for record-keeping purposes
- Information shared via chat is subject to our Privacy Policy
- Travel Service Provider may use artificial intelligence or other analytical tools to process communications for quality assurance and service improvement
- The chat function is provided for business communications only and should not be used for sending personal information of Travellers.
For urgent matters, the Client should contact Travel Service Provider through official channels rather than relying solely on the chat function.
5.1. Submission of Reservation Requests
To order Services, the Client shall submit Reservation Requests through available channels including the website, mobile application, telephone, email, or messengers. The Client's corporate email(s) will be considered the main way of communication, and any requests made via telephone or messenger should be duplicated by such email(s).
5.2. Authorized Representatives
Only authorized representatives of the Client can apply for and order Services. The Client must provide information about its authorized representatives and must immediately notify Travel Service Provider about any changes.
5.3. Booking Confirmation
A Reservation Request shall not constitute a binding obligation on Travel Service Provider until such time as Travel Service Provider has acknowledged and accepted the Reservation Request in writing (email will suffice). Travel Service Provider may accept or reject each Reservation Request at its discretion.
5.4. Compliance Documentation and Requirements
5.4.1. Provision of Documentation
For all bookings, the Client must provide all necessary documentation and information to ensure compliance with rules issued by authorities, airlines, and any other agencies, operators, or owners within the timeframes specified by Travel Service Provider. This includes but is not limited to passport information, visa requirements, health certifications, corporate travel authorizations, and any other documentation required for international or domestic travel.
5.4.2. Accuracy of Information
The Client warrants that all information and documentation provided is accurate, complete, and valid. The Client shall be solely responsible for any inaccuracies, omissions, or expired documentation.
5.4.3. Compliance with Regulations
The Client acknowledges that travel regulations, entry requirements, and documentation needs vary by destination and may change with little or no notice. The Client is responsible for:
- Ensuring all Travelers meet the entry requirements for their destination
- Obtaining appropriate visas, permits, health certificates, or other required documents
- Complying with all health and safety protocols established by transportation providers and destinations
- Adhering to all applicable sanctions and export control regulations
- Access billing information and payment history
- Download travel documentation
5.4.4. Consequences of Non-Compliance
Failure to provide required documentation, incorrect information, or non-compliance with Applicable Laws and Regulations may result in:
- Cancellation of bookings without refund
- Denial of boarding by transportation providers
- Entry refusal by immigration authorities
- Additional charges, fines, or penalties
- Return transportation costs if entry is denied
Travel Service Provider shall not be liable for any losses, costs, or damages resulting from the Client's failure to comply with documentation requirements or Applicable Laws and Regulations.
5.5. Price Changes
The Client agrees that the Supplier may amend the price of any Travel Arrangements at any time until a Reservation Request is confirmed. All Travel Arrangements are subject to supplemental price increases outside Travel Service Provider's control that may be imposed after Booking confirmation.
5.6. Booking Changes and Cancellations
If the Client wishes to review, adjust, or cancel a Booking, this must be communicated to Travel Service Provider in writing as soon as possible. Travel Service Provider cannot guarantee requested changes and cancellations will be fulfilled, and the Client may be charged additional sums for any cancellation or amendment of a Booking.
5.7. Price Amendments
Suppliers may amend prices for Travel Arrangements at any time until a Booking is confirmed. Post-purchase price increases may also apply due to Supplier or third-party costs. Travel Service Provider will notify the Client of significant changes promptly. The Client agrees that the Travel Service Provider is not liable for price changes by Suppliers or third parties.
5.8. Client-Requested Changes
Client must request booking changes or cancellations in writing promptly after confirmation. Travel Service Provider will process such requests with the Supplier but cannot guarantee fulfillment.
Changes require written agreement between parties.
Client may be charged up to 100% of the Booking cost for cancellations or amendments, regardless of whether Travel Arrangements have commenced. All requests are subject to Supplier policies, and Client may not be entitled to refunds. Travel Service Provider is not responsible for Supplier cancellations or additional fees related to changes.
5.9. Supplier-Initiated Changes
Travel Service Provider will inform Client of Supplier-initiated changes as soon as possible. If alternative options or refunds are offered, Client must respond within the timeframe specified. Without timely response, the Supplier may assume Client accepts cancellation and wishes a refund (if available per Supplier terms).
6.1. Payment Obligation
Client is liable to pay all Travel Costs of a Booking in accordance with these Terms and shall make payment to Travel Service Provider by any payment deadline specified at the time of Booking. If any amount due is not paid on its due date, Travel Service Provider may cancel the Booking without further notice.
6.2. Currency and Bank Charges
Services shall be paid in the currency selected by the Client in the Client Registration Form, which may be USD, EUR, or AED. If no currency is selected, the default currency shall be USD. Any currency conversion required shall be made according to the currency conversion rate applicable by the Client's bank on the payment date. All costs of bank charges and correspondent banks shall be borne by the Client.
6.3. Payment Methods
If payment is by credit or debit card, the Client confirms it is a Commercial Card and is obliged to pay any applicable card payment charges. If payment is by wire transfer, the Client shall pay to the bank account indicated by Travel Service Provider.
6.4. Taxes
The Client is solely responsible for taxes, duties and charges imposed on it by their jurisdiction, while the Travel Service Provider is solely responsible for taxes, duties and charges imposed on it by the United Arab Emirates. Should any taxes, duties and charges (including, but not limited to withholding tax and/or VAT) be applicable to the payments from the Client to the Travel Service Provider, the sum payable shall be increased by the amount of such taxes, duties and charges. However, the Client agrees that applicable fees and taxes, including but not limited to tourist / city tax may be charged by the Supplier directly.
7.1. Travel Service Provider shall:
- Provide the Services using good quality systems, techniques, standards, and reasonable skill and care
- Act as the Client's agent to arrange, source, and facilitate the provision of Bookings
- Use reasonable efforts to satisfy itself that Suppliers are solvent and provide high-quality services
- Make itself available for consultation, advice, and support relating to the Services
7.2. Client shall:
- Provide full and timely cooperation and accurate information to enable Travel Service Provider to source Travel Arrangements
- Pay for the Services on time and in full
- Comply with all Applicable Laws and Regulations
- Ensure compliance with rules of residence and behavior in hotels, border, and custom regulations
- Indemnify Travel Service Provider against all liabilities, costs, and losses arising from any breach by the Client or Traveller
8.1. Agency Relationship
As an agent, Travel Service Provider has no responsibility for the actual provision of the arrangements or for the acts or omissions of the Supplier(s) concerned. Travel Service Provider accepts no responsibility for any information about the arrangements that it passes on to the Client in good faith.
8.2. Supplier Responsibility
Travel Service Provider is not liable for Supplier acts or omissions. Once Travel Arrangements are booked and confirmed, all terms and conditions of the Supplier apply to the Client.
8.3. Specific Exclusions
Travel Service Provider shall not be liable for:
- Cancellation, late departure/arrival, delay of aircraft, baggage issues, or related changes in travel programs
- Refusal of consular institutions to issue entry visas or late issuance of entry visas
- Withdrawal of Travellers from flights or refusal of entry by customs or other state bodies
8.4. Limitation of Liability
Nothing in this Agreement limits or excludes liability for (i) death or personal injury caused by negligence (ii) fraud or fraudulent misrepresentation or (iii) any liability that cannot be excluded by law. Neither Client nor Travel Service Provider will have any liability for indirect, special, incidental, reliance, or consequential damages. The aggregate liability of each party shall not exceed the total amount paid by the Client to Travel Service Provider in the twelve months preceding the first incident.
The Client and the Travel Service Provider shall each comply with the relevant requirements of Applicable Laws and Regulations relating to privacy and personal data protection in the context of this Agreement (“
DP Laws”). The parties act as independent controllers of personal data under this Agreement.
The Client will ensure it obtains all necessary consents from and provides notices to Travellers, which are sufficient in scope and satisfy the requirements of the relevant DP Laws, to enable disclosure to Travel Service Provider and lawful processing of Travellers’ Personal Data pursuant to any Booking or Reservation Request as set out in our Privacy Notice at
https://www.triplicity.com/global-privacy-notice as it may be amended from time to time (
“Privacy Notice”). The Privacy Notice sets out the personal information that Travel Service Provider collects and how it is stored and used along with other information. Client hereby acknowledges that it has read and understood the content of the Privacy Notice and shall notify Travellers of this Privacy notice.
To comply with EU/UK Data Protection Legislation, the Parties agree to the Contract on Personal Data Processing available at
https://www.triplicity.com/global-data-processing as Attachment B. In case of provisions of this Agreement conflict with those set in Attachment B, the latter shall prevail.
For any questions regarding the processing of personal data, contact:
- Travel Service Provider: privacy@triplicity.com
- Client: See contact details in Registration Form
Each party may disclose Confidential Information to the other party in the context of the Services. "Confidential Information" means information designated as confidential or reasonably deemed confidential.
The Recipient shall:
- Keep the Confidential Information private and confidential
- Ensure all persons to whom information is disclosed are informed of its confidential nature
- Use the Confidential Information solely for the purposes of an in accordance with this Agreement
- Keep the Confidential Information secure to prevent unauthorized access
11.1. Ownership of Platform Content
All content on the Travel Service Provider website, and related platforms, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, is the property of Travel Service Provider or its content suppliers and is protected by international copyright laws.
11.2. Limited License
Travel Service Provider grants the Client a limited, revocable, non-exclusive, non-transferable license to access and use the website, and related services solely for the Client's internal business purposes in accordance with these Terms. This license does not include any resale or commercial use of the platform or its contents, any derivative use of the platform or its contents, or any downloading or copying of account information.
11.3. Restrictions
The Client shall not:
- Reproduce, duplicate, copy, sell, resell, or exploit any portion of the platform
- Use any data mining, robots, or similar data gathering and extraction tools
- Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information
- Remove any copyright, trademark, or other proprietary notices
- Create derivative works based on the content of the platform
- Use the platform in any manner that could damage, disable, overburden, or impair any Travel Service Provider server
11.4. Trademarks
All trademarks, service marks, and trade names of Travel Service Provider used on the platform are trademarks or registered trademarks of Travel Service Provider or its licensors (“Travel Service Provider Marks”). The Client may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify the Travel Service Provider Marks in any way without Travel Service Provider's prior written consent.
12.1. Website Usage
The Client acknowledges that:
- Access to the platform requires compatible devices, Internet access, and may require certain software
- The Client is responsible for obtaining and maintaining all equipment and services needed for access to and use of the platform
- Travel Service Provider may update the platform from time to time, which may affect the way the Client accesses or uses the platform
- Travel Service Provider reserves the right to modify, suspend, or discontinue the platform at any time without notice or liability
12.2. Account Security Requirements
The Client shall:
- Ensure all devices used to access the platform have up-to-date security software
- Implement secure password practices, including regular password changes
- Configure two-factor authentication where available
- Promptly report any security incidents or suspicious account activity
- Log out from the platform when not in use
12.3. Technical Requirements
The Client acknowledges that optimal use of the platform requires:
- Modern web browsers with JavaScript and cookies enabled
- Stable Internet connection with sufficient bandwidth
- Compatible mobile devices for app usage
- Regular updates of related software
12.4. API Usage and Integration
If Travel Service Provider offers API access for integration with Client systems:
- Usage is subject to designated rate limits and technical requirements
- The Client is responsible for the security of API keys and authentication credentials
- Travel Service Provider may modify or discontinue API features with appropriate notice
- The Client must follow integration best practices as communicated by Travel Service Provider
13.1. Support Availability
Travel Service Provider offers support services as follows:
- Standard support: Available during business hours (9:00 AM to 6:00 PM Gulf Standard Time), Monday through Friday, excluding public holidays in the UAE
- Emergency support: Available 24/7 for urgent travel-related issues
13.2. Response Time Targets
Travel Service Provider will use commercially reasonable efforts to respond to support requests within the following timeframes:
- Emergency requests: Within 30 minutes
- Urgent requests: Within 2 business hours
- Standard requests: Within 24 business hours
13.3. Booking Confirmation Targets
Travel Service Provider will use commercially reasonable efforts to:
- Acknowledge Reservation Requests within 2 business hours during standard business hours
- Confirm or reject Reservation Requests within the timeframe specified in the quotation
13.4. Service Level Exclusions
Service level commitments do not apply in cases of:
- Force majeure events
- Scheduled maintenance
- Client-caused delays
- Third-party supplier issues
- Incomplete or inaccurate information provided by the Client
14.1. Emergency Support
In case of emergencies affecting Travelers, Travel Service Provider will make reasonable efforts to:
- Provide information about the situation
- Assist with alternative travel arrangements
- Liaise with relevant suppliers
- Support communication with Travelers
14.2. Limitations
The Client acknowledges that:
- Traveler tracking is dependent on accurate booking data
- Risk alerts are provided on a best-effort basis and may not cover all incidents
- Emergency support capabilities may be limited by circumstances beyond Travel Service Provider's control
- Travel Service Provider is not a security, medical, or emergency services provider
15.1. Effective Period
These Terms shall be effective from the date on which (i) Travel Service Provider sends a confirmation email to the Client after the Client has signed the Client Registration Form or (ii) the Client begins using the Services, whichever is earlier, and shall remain in force until terminated.
15.2. Termination Without Cause
Either party may terminate without cause by giving the other party not less than thirty (30) calendar days' notice in writing.
15.3. Termination for Cause
These Terms may be terminated immediately if:
- The other party is in material breach and does not cure within fourteen (14) calendar days
- The other party suspends or ceases its business
- The other party has a receiver or administrator appointed or similar events occur
15.4. Effect of Termination
All payments due shall become payable on the termination date. All Bookings made prior to termination will remain in full force and effect under these Terms.
Travel Service Provider offers ancillary services tiers (
"Tiers"), which can be purchased by the Client as additional service. Full details about these Tiers and their benefits are available via
link.
The applicable Tier fee is part of Travel Cost and is nonrefundable. Travel Service Provider may reject Client's request to purchase a Tier at any time.
17.1. Amicable Resolution
The parties shall endeavor to resolve amicably and expediently any disputes arising from or relating to these Terms. Where a party becomes aware that such a dispute has arisen, it shall notify the other party in writing of the dispute and any steps which it considers the other party should take to resolve it. Following the issue of such notice, the parties shall convene promptly and in good faith for the purpose of resolving the dispute. Should the parties fail to resolve their differences in writing within twenty-one (21) days of issue of the notice, either party may proceed to formal dispute resolution.
17.2. Governing Law
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter or formation shall be governed by and construed in accordance with the laws of Dubai International Financial Centre ("DIFC"), without regard to its conflict of law principles.
17.3. Exclusive Jurisdiction
Any dispute, controversy or claim arising out of or in connection with these Terms, including any question regarding its existence, validity, interpretation, performance, breach or termination, shall be subject to the exclusive jurisdiction of the Courts of the DIFC, and each party irrevocably submits to the exclusive jurisdiction of such courts.
17.4. Language of Dispute Resolution
All dispute resolution proceedings shall be conducted in the English language.
17.5. Injunctive Relief
Notwithstanding the foregoing, either party may seek immediate injunctive relief in any court of competent jurisdiction in cases of infringement of intellectual property rights, breach of confidentiality obligations, or to prevent irreparable harm.
18.1. Entire Agreement
These Terms contain the entire agreement between the parties and supersede any prior arrangement, understanding, written or oral agreements (without prejudice to the Supplier's terms and conditions). The Client acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of Travel Service Provider which is not set out in these Terms.
18.2. Amendment
Travel Service Provider reserves the right to update, revise, or amend these Terms and any other agreement or materials at any time at its sole discretion with reasonable prior notice. Travel Service Provider shall post any amended versions of such materials on the Travel Service Provider website and shall notify Client of the same (including via email). Client is responsible for reviewing and complying with all applicable changes and informing any relevant third parties of the same. Continued use of the Services following notification constitutes acceptance of the revised terms. For material changes, Travel Service Provider shall notify the Client via email at least fourteen (14) days before such changes take effect.
18.3. Severability
If any provision of these Terms is deemed null and void, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed amended to achieve as nearly as possible the same economic effect as the original provision, and the legality, validity and enforceability of the remaining provisions shall not be affected.
18.4. Force Majeure
Neither party shall be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to acts of God, natural disasters, terrorism, riots, war, pandemic, epidemic, governmental actions, or failure of public or private telecommunications networks.
18.5. Indemnification
The Client shall defend, indemnify, and hold harmless Travel Service Provider, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating directly or indirectly to: (i) any breach by the Client of these Terms; (ii) any negligent acts, omissions, or willful misconduct by the Client or its representatives; (iii) the Client's use of the Platform or Services; (iv) any violation by the Client or its Travelers of Applicable Laws and Regulations, or the rights of any third party; (v) any dispute between the Client and any Traveler, Supplier, or third party in connection with the Services; and (vi) unauthorized use of Travel Service Provider Marks .
18.6. Waiver
No failure or delay by a party to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
18.7. Independent Contractors
The parties are each independent contractors and shall not be deemed partners, employees, joint ventures, or legal representatives of each other. Neither party has the authority to bind the other party or to incur any obligation on its behalf.
18.8. Assignment
The Client may not assign, transfer, subcontract, or delegate any of its rights or obligations under these Terms without Travel Service Provider's express prior written consent. Travel Service Provider may assign or transfer these Terms to its Affiliates or any successor in connection with its merger or the sale of all or substantially all its assets by giving prior notice to the Client.
18.9. No Third-Party Beneficiaries
These Terms are for the benefit of the parties only and do not confer any rights or benefits to any third party unless expressly stated otherwise.
18.10. Notices
All notices, requests, consents, claims, demands, waivers, and other communications under these Terms shall be in writing and addressed to the parties at the addresses set forth in the Client Registration Form or to such other address as may be designated by the receiving party in writing. All notices shall be delivered by email, personal delivery, nationally recognized overnight courier, or certified or registered mail.
18.11. Electronic and Physical Signatures
The parties agree that the Client Registration Form and any document related to them may be executed and delivered by electronic signatures or wet ink signatures, both of which shall have the same legal effect, validity, and enforceability under DIFC law and applicable international conventions. The Client must sign the Client Registration Form (electronically or in wet ink) to confirm their acceptance of these Terms. By signing and submitting the Client Registration Form, the Client acknowledges and agrees to be bound by these Terms.
18.12. Survival
The provisions of these Terms which by their nature should survive termination, including without limitation obligations concerning liability, intellectual property, and confidentiality, shall survive termination.
18.13. Restricted Territories and Compliance
18.13.1. Compliance with Laws
Each party shall comply with all Applicable Laws and Regulations, statutes and codes, in relation to the Services, including applicable anti-bribery and anti-corruption laws, Data Protection Laws, and tax evasion laws. The Services may be subject to export laws and regulations of the United Arab Emirates, the United States, and other jurisdictions.
18.13.2. Denied Persons and Politically Exposed Persons
The Client represents that it is not named on any U.S. government denied persons list and that it is not owned or controlled by a politically exposed person. The Client shall be obliged to notify Travel Service Provider if, during the term, it becomes named on any U.S. government denied persons list or becomes owned or controlled by a politically exposed person. In the event that these circumstances arise, Travel Service Provider shall be entitled to terminate this Agreement immediately on written notice to the Client.
18.13.3. Restricted Territories
The Client shall not permit Travelers or representatives to access or use the Services in violation of any U.A.E. or U.S. export law or regulation or in any Restricted Territories. "Restricted Territories" means (i) Cuba, Iran, North Korea, Syria, and the territory of Crimea/Sevastopol, (ii) any other country or territory that is subject to sanctions by the United Kingdom, the European Union, or the U.S., (iii) any other country or territory that becomes subject to sanctions by the United Kingdom, the European Union, or the U.S. after the Effective Date.
18.13.4. Compliance Procedures
The Client shall have and shall maintain throughout the term appropriate procedures and controls to ensure and be able to demonstrate its compliance with this clause. Each party will promptly report to the other party if it has violated, or if a third party has a reasonable basis for alleging that it has violated, this clause. In the event that this clause is breached, Travel Service Provider shall have a right to terminate the Agreement immediately on written notice to the Client.
18.13.5. Due Diligence
The Client shall assist in any due diligence process Travel Service Provider may ask it to participate in from time to time to ensure compliance with this Agreement and, in particular, this clause. The Client shall provide Travel Service Provider with all reasonable co-operation, information, and assistance in relation to due diligence processes for any purpose, including but not limited to enabling Travel Service Provider to establish ownership and to identify any territory in which the Client and any or all of its Travelers use and access the Services for whichever purpose. The Client's failure to engage in any such process and/or provide the required information shall be deemed to be a material breach of this Agreement and Travel Service Provider shall have a right to terminate this Agreement immediately on written notice to the Client.
18.14. Anti-Corruption Compliance
Each party agrees to comply with all applicable anti-corruption laws, including the U.S. Foreign Corrupt Practices Act and the UK Bribery Act, and shall not offer, promise, pay, give, or authorize any financial or other advantage to any person for the purpose of obtaining or retaining business.
